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Welcome to our Salesforce blog. Here you will find the latest La Confianza’s news, technical articles, Salesforce updates and products we built. Read on and get updated.
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Showing 1–9 of 128 articles
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What Should Companies Consider When Migrating from Salesforce Open CTI Before Retirement?
Salesforce Open CTI retires February 28, 2028. Learn key migration considerations, including Salesforce Voice, telephony, VoiceCall data, integrations, and testing.
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Salesforce Service Cloud Implementation: Enterprise Guide, Cost and Timeline
Discover our comprehensive Salesforce Service Cloud implementation guide, covering phases, costs, timelines, decision frameworks, and a checklist.
Executive Guide to Open CTI Retirement: What Salesforce Leaders Need to Know
Learn what Salesforce Open CTI retirement means, key deadlines, migration options, and how businesses can prepare for Salesforce Voice and modern contact centers.
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Migrating from Open CTI to Salesforce Voice with Amazon Connect
Migrating from Open CTI to Salesforce Voice with Amazon Connect? Here is the step-by-step guide to audit, configure, test, and go live before 2028.
Common Open CTI Migration Mistakes and How to Avoid Them
Learn how to avoid common Open CTI migration mistakes, from missed dependencies and integration issues to poor testing, data gaps, and workflow disruptions.
10 Hidden Dependencies to Audit Before Migrating from Open CTI
Identify 10 hidden Open CTI dependencies to audit before migration, helping your team avoid disruptions, protect call workflows, and plan a smoother transition.
Open CTI vs Salesforce Voice: What's Changed?
Compare Open CTI and Salesforce Voice to understand what has changed, key differences, and which option best fits modern contact center needs.
How Salesforce AI Solutions Improve Business Productivity
Learn how Salesforce AI solutions automate workflows, improve decision-making, enhance customer experiences, and boost business productivity.
Why Shopify App Development Helps Businesses Scale Faster
Discover how Shopify app development helps businesses automate operations, enhance customer experiences, and scale faster with custom solutions.