01
Manufacturing CRM
Create a connected view of customers, distributors, opportunities, orders, and interactions across the entire commercial lifecycle.
Sales CloudManufacturing CloudData Cloud
MANUFACTURING & SUPPLY CHAIN
Connect Manufacturing. Optimize Every Operation.
Connect customers, orders, production, inventory, service, and supply chain data.
Connect customers, orders, production, inventory, service, and supply chain data with Salesforce solutions built for modern manufacturing organizations.
Manufacturing is complex. Your operations shouldn't be.
Manufacturers manage customers, distributors, suppliers, production teams, inventory, and service operations across multiple systems. We help connect these processes through a unified Salesforce ecosystem.
01
Disconnected Operations
Sales, production, inventory, and service teams often work with information spread across different systems. Connect critical data to improve visibility across the business.
02
Limited Supply Chain Visibility
Disconnected supply chain information can make it difficult to understand inventory levels, order status, supplier activity, and potential disruptions.
03
Complex Customer Service
Manufacturing customers expect fast answers about orders, products, deliveries, and service requests. Give teams the customer and operational context they need in one place.
WHERE SALESFORCE FITS
One connected platform for modern manufacturing.
Bring sales, customer service, operations, data, automation, and analytics together to create a more connected manufacturing organization.
Salesforce Platform
Hover a capability to see how it connects into the platform layer.
- Data
- AI
- External Systems
INDUSTRY SOLUTIONS
Solutions built around your manufacturing operation.
We connect Salesforce with the systems and workflows that power your manufacturing and supply chain operations.
02
Sales & Dealer Management
Give sales teams and channel partners better visibility into accounts, opportunities, products, pricing, and customer relationships.
Sales CloudExperience CloudManufacturing Cloud
03
Supply Chain Visibility
Connect relevant order, inventory, fulfillment, and supply chain information to improve visibility and support faster decisions.
SalesforceMuleSoftERPAPIs
04
Service & Field Operations
Connect service requests, field teams, product information, and customer history to improve after-sales support and service delivery.
Service CloudField ServiceAmazon Connect
ACCELERATORS
Accelerate your manufacturing transformation.
Reusable Salesforce capabilities and integration frameworks help manufacturers reduce complexity and move from disconnected processes to connected operations faster.
01
Customer 360 Foundation
Create a unified view of customers, distributors, accounts, products, orders, and service interactions across your organization.
02
Dealer & Partner Experience
Give distributors and channel partners access to relevant products, opportunities, orders, service requests, and business information.
03
Order & ERP Integration
Connect Salesforce with ERP and business systems to synchronize relevant customer, order, product, inventory, and fulfillment information.
04
Service & Field Operations
Connect customer service, field teams, product information, work orders, and service history to improve the complete after-sales experience.
ECOSYSTEM
Connect your entire manufacturing ecosystem.
We integrate Salesforce with the systems manufacturers rely on every day, creating a connected flow of information across customers, operations, and supply chain processes.
- Sales Cloud
- Service Cloud
- Manufacturing Cloud
- Experience Cloud
- Data Cloud
- Field Service
- Agentforce
- Tableau
Manufacturing Ecosystem
- ERP Systems
- MuleSoft
- APIs
- Supply Chain Platforms
- E-commerce Platforms
- Contact Centers
WHY LA CONFIANZA
Technology built around your manufacturing operation.
01
Manufacturing-Focused Solutions
We design Salesforce solutions around manufacturing sales, dealer management, service, operations, and customer relationships.
02
Integration Expertise
Connect Salesforce with ERP, supply chain, e-commerce, contact center, and other enterprise systems.
03
Connected Data
Bring customer and operational information together to give teams greater visibility across the business.
04
Scalable Architecture
Build a flexible Salesforce foundation that can support new products, markets, users, partners, systems, and business processes.
- Better Customer Visibility
- Give teams a complete view of customer relationships, orders, products, and service history.
- Faster Decision-Making
- Connect relevant operational data so teams can make informed decisions with greater confidence.
- Streamlined Processes
- Reduce manual work by connecting workflows and automating repetitive processes across sales, service, and operations.
- Stronger Service
- Give customers, distributors, and service teams faster access to the information they need.
FEATURED WORK
Connecting manufacturing operations with Salesforce.
MANUFACTURING & SUPPLY CHAIN
Connecting manufacturing operations with Salesforce.
Problem
Disconnected customer and operational data: Customer information, orders, service interactions, and operational data were spread across multiple systems, limiting visibility for business teams.
Solution
Connected Salesforce ecosystem: Integrated Salesforce with relevant business systems to connect customer information, operational workflows, and service processes.
- Improved data visibility, streamlined workflows, and a stronger foundation for customer engagement and operational growth.
HOW WE ENGAGE
Support for every stage of your manufacturing transformation.
01
Strategy & Architecture
Planning your next transformation?
We assess your business processes, Salesforce environment, integrations, and operational requirements to create a scalable transformation roadmap.
02
Implementation & Integration
Ready to connect your operations?
We implement Salesforce solutions and integrate ERP, supply chain, e-commerce, service, and other enterprise systems around your business requirements.
03
Optimization & Managed Services
Already using Salesforce?
Keep your platform evolving with ongoing enhancements, automation, integrations, administration, optimization, and support.
Ready to connect your manufacturing ecosystem?
Bring customers, operations, supply chain, service, and data together with Salesforce solutions built for modern manufacturing.
FAQ
Frequently Asked Questions
Salesforce can connect sales, customer service, dealer relationships, orders, product information, field operations, and business data within a unified platform.
Yes. Salesforce can integrate with ERP and other enterprise systems through APIs, MuleSoft, and other integration approaches based on the organization's technology architecture.
Salesforce can connect relevant customer, order, inventory, fulfillment, and operational information to help teams gain better visibility and make faster decisions.
Yes. Salesforce and Experience Cloud can help manufacturers manage partner relationships, opportunities, product information, orders, service requests, and collaboration.
Yes. Service Cloud and Field Service can connect customer requests, service teams, work orders, product information, and service history to improve after-sales operations.