01
Patient & Member Engagement
Create personalized and connected experiences across patient and member interactions, service requests, communication, and ongoing engagement.
Health CloudExperience CloudMarketing Cloud
HEALTHCARE & LIFE SCIENCES
Connected Healthcare Experiences, Powered by Salesforce
Unify patient engagement, service operations, healthcare data, and intelligent automation.
Unify patient engagement, service operations, healthcare data, and intelligent automation with Salesforce solutions designed around your organization.
Healthcare is connected by people. Your technology should be too.
Healthcare organizations manage complex journeys across patients, providers, service teams, and business systems. We help bring those experiences together through connected Salesforce solutions.
01
Disconnected Patient Experiences
Patients move between digital channels, service teams, and care touchpoints. Connect those interactions to create a consistent experience from first contact through ongoing engagement.
02
Scattered Healthcare Information
Important information often lives across CRM, EHR, contact center, and operational systems. Connect the right data to give teams a clearer view of every interaction.
03
Manual Healthcare Processes
Repetitive tasks and disconnected workflows can slow teams down. Use Salesforce automation and AI to simplify processes and help teams focus on higher-value work.
WHERE SALESFORCE FITS
One Salesforce ecosystem. Connected healthcare experiences.
We bring Salesforce capabilities, external systems, data, and AI together to create a scalable foundation for patient engagement and healthcare operations.
Salesforce Platform
Hover a capability to see how it connects into the platform layer.
- Data
- AI
- External Systems
INDUSTRY SOLUTIONS
Solutions built around the healthcare experience.
From patient engagement to operational efficiency, we use Salesforce to solve the processes that have the greatest impact on your organization.
02
Healthcare Service Operations
Centralize service interactions, case management, workflows, and team collaboration to help healthcare organizations deliver faster and more consistent support.
Service CloudHealth CloudOmni-Channel
03
Healthcare Data & Integration
Connect Salesforce with EHRs, healthcare applications, and enterprise systems to make relevant information available where teams need it.
Data CloudMuleSoftAPIs
04
Intelligent Healthcare Operations
Use automation, analytics, and AI to streamline administrative work, improve visibility, and help teams make more informed decisions.
AgentforceData CloudTableau
ACCELERATORS
Accelerate your Salesforce transformation.
Reusable solution patterns and implementation frameworks help reduce development effort, simplify delivery, and get your healthcare Salesforce environment moving faster.
01
Patient 360 Foundation
Establish a connected patient data foundation with configurable healthcare workflows, profiles, interaction history, and role-based experiences.
02
Healthcare Service Framework
Accelerate case management, service workflows, routing, knowledge, and agent experiences across healthcare support teams.
03
Contact Center Integration
Connect Salesforce Service Cloud with Amazon Connect to support intelligent routing, agent context, screen pops, and connected service workflows.
04
Data & Consent Framework
Structure customer data, communication preferences, permissions, and governance processes to support responsible healthcare engagement.
ECOSYSTEM
Expertise across the Salesforce ecosystem.
We combine Salesforce consulting and integration expertise to create connected solutions across CRM, data, AI, automation, analytics, and digital experiences.
- Health Cloud
- Service Cloud
- Data Cloud
- Agentforce
- Experience Cloud
Salesforce Capabilities
- Marketing Cloud
- Sales Cloud
- MuleSoft
- Tableau
- OmniStudio
WHY LA CONFIANZA
Built around the realities of modern healthcare.
01
Healthcare-Focused Solutions
We design Salesforce solutions around patient engagement, healthcare operations, service delivery, provider relationships, and data requirements.
02
Integration Expertise
Connect Salesforce with the systems your organization already depends on, including healthcare platforms, EHRs, contact centers, and enterprise applications.
03
Scalable Architecture
Build a Salesforce foundation that can expand with your users, workflows, integrations, data, and evolving business requirements.
04
Business-Focused Delivery
We align technology decisions with measurable improvements in productivity, operational efficiency, data visibility, and customer experience.
- Salesforce Expertise
- Consulting, implementation, integration & optimization
- Multi-Cloud Capability
- Connected Salesforce solutions across business functions
- Global Delivery
- Supporting organizations across global markets
- End-to-End Support
- From strategy and implementation to managed services
FEATURED WORK
Modernizing Healthcare Contact Center Operations
HEALTHCARE CONTACT CENTER
Modernizing Healthcare Contact Center Operations
Problem
Disconnected service operations: Agents had to work across multiple systems to access customer information and manage service interactions.
Solution
Connected Salesforce + Amazon Connect: Integrated Service Cloud and Amazon Connect to connect voice interactions, customer context, routing, and service workflows within a unified experience.
- Agents gain better context
- Teams gain greater operational visibility
- Customers receive a more consistent service experience
HOW WE ENGAGE
Support for every stage of your Salesforce journey.
01
Strategy & Advisory
Planning your next move?
We assess your current Salesforce environment, business processes, integrations, and goals to create a practical transformation roadmap.
02
Implementation & Delivery
Ready to transform?
We design, configure, customize, integrate, and deploy Salesforce solutions around your healthcare and life sciences requirements.
03
Optimization & Managed Services
Already using Salesforce?
Keep your platform moving forward with ongoing enhancements, administration, automation, optimization, and user support.
Ready to connect your healthcare ecosystem?
Bring patient experiences, data, service operations, and intelligent automation together with Salesforce.
FAQ
Frequently Asked Questions
Salesforce can connect patient engagement, service operations, healthcare data, automation, analytics, and digital experiences within one scalable ecosystem.
Yes. Salesforce can integrate with existing EHR and healthcare systems using APIs, MuleSoft, and other integration approaches based on the organization's technology architecture.
Yes. Salesforce Service Cloud can be integrated with Amazon Connect to connect voice interactions, routing, customer context, cases, and agent workflows.
Healthcare organizations can use capabilities such as Health Cloud, Service Cloud, Data Cloud, Experience Cloud, Marketing Cloud, Agentforce, MuleSoft, Tableau, and OmniStudio.
Yes. Salesforce can support life sciences use cases including healthcare professional engagement, patient engagement, provider relationships, partner collaboration, and digital experiences.