Design and implement AI-powered voice experiences that resolve routine interactions automatically while bringing human expertise into the conversation when it matters.
Not every customer conversation needs a human. And not every conversation should be handled by AI.
Design, implement, integrate, and optimize Agentforce Voice to handle routine interactions, use Salesforce context, automate resolutions, and seamlessly bring human agents into more complex conversations.
High volumes of repetitive enquiries take valuable time away from conversations that require human expertise.
Voice experiences become less useful when AI cannot access the customer, account, case, or service information behind the conversation.
Escalating from AI to a human shouldn't mean starting the conversation all over again.
Customers expect natural conversations, clear answers, and the ability to reach a person when they need one.
Voice AI requires ongoing tuning, testing, and optimisation as customer behaviour and business requirements change.
From conversational design and Agentforce implementation to Salesforce integration, escalation workflows, testing, and ongoing optimisation, La Confianza helps businesses build AI voice experiences that work alongside their teams.
Design and implement Agentforce Voice around your customer journeys, service requirements, and AI use cases.
Create voice interactions that feel natural, useful, and aligned with your customers.
Give AI and human agents access to the customer information they need to make interactions more relevant.
Allow Agentforce Voice to handle suitable interactions and complete tasks without unnecessary human involvement.
Create intelligent handoffs that preserve the conversation and customer context when human expertise is needed.
Continuously improve AI performance, resolution quality, and the balance between automation and human support.
Give customers faster answers while giving your agents more time for the conversations that need them.
